Bertrandt is an independent and international development service provider with long years of automotive expertise. With cross-industry know-how and a holistic understanding of systems and products, we create technological solutions at any stage of the product development process. We deal with a focus on hot topics such as digitalization, e-mobility and autonomous systems, mainly for the automotive, aerospace and mechanical engineering sectors, and consistently facilitate the development of tailored solutions in these areas. Our goal: to accelerate technological progress and make a relevant contribution to a sustainable future. We work on this every day – with around 14,000 employees at more than 50 sites worldwide.
We are supporting various customers worldwide in automotive engineering.
We are recruiting for a Plant IT Helpdesk Analyst for our UK customer.
Objectives
Engine Plant’s IT Team is responsible for:
- Providing the Manufacturing facility with operational support for all IT Applications / Infrastructure across the plant
- The delivery of specific IT projects within the Plant (new applications, new infrastructure, new hardware etc)
- Supporting the IT element of new model launches
- Providing a single point of contact for the plant for all IT issues and interfacing with Central IT
- Ensuring IT Policy is adhered to across the plant
Specifically, this Helpdesk Analyst vacancy covers:
Provide first level Help Desk support across the plant
- Responding to phone calls to the Helpdesk
- Administrative tasks (e.g. resetting passwords, setting up accounts, modifying access levels)
- Resolving software issues (remotely if possible)
- Resolving hardware issues
- Logging hardware errors in-line with our existing maintenance contracts
- Installation of application software on clients
- Carrying out start of shift checks
- Running back-up services and storing tapes
- Carrying out departmental maintenance standards actions
- Assist in creating, updating and reviewing Single Point Lessons
- Testing network and telephone sockets and equipment data transfers
- Following local and corporate Change Control processes
- Moving / Installing IT hardware
- Setting up conference facilities as and when required
- Maintaining an accurate IT stores inventory
- Assisting IT Engineers on an “as and when required” basis
- Providing hand-over communications / reports as required
- Escalating emergency issues outside the plant when required.
